FedRAMP Authorized — Moderate Impact
Verint Government Cloud by Verint. 6 compliance features verified.
Verint Government Cloud
by Verint
Impact Level
Moderate
Status
Authorized
Pricing
enterprise
Authorization Date: July 10, 2020 | Sponsoring Agency: DHS
Overview
Verint Government Cloud provides FedRAMP Moderate authorized customer engagement and workforce optimization solutions for government organizations. It offers voice of the customer analytics, quality management, and workforce management tools. The platform helps government-facing organizations improve citizen and customer experience.
Key Features
Certifications & Authorizations
Deployment Options
NIST 800-171 Compliance Coverage
How to Procure Verint Government Cloud for Defense Contracts
Verint Government Cloud is available through GSA Multiple Award Schedule (MAS) under SIN 518210C (IT Professional Services) and SIN 54151S (Information Technology Software). The product is also procurable via SEWP V contracts for software and professional services. Government pricing includes significant discounts from commercial rates, typically 15-25% below GSA pricing for multi-year commitments. Contracting officers must review the FedRAMP Moderate authorization boundary documented in the System Security Plan (SSP), which covers the core customer engagement analytics platform, voice recording capabilities, and workforce optimization modules. The authorization boundary excludes customer premise equipment and third-party integrations, which require separate assessment. Key approval requirements include data residency confirmation within AWS GovCloud regions, encryption key management procedures, and incident response coordination protocols. Typical procurement timeline spans 120-180 days including security review, contract negotiation, and Authority to Operate (ATO) documentation. For CMMC compliance, include Verint Government Cloud within your assessment boundary as a government authorized cloud service provider, documenting data flows between your organization and the platform. Ensure your SSP addresses the shared responsibility model for security controls between your organization and Verint's FedRAMP authorized environment.
Compliance Cross-References
Verint Government Cloud's FedRAMP Moderate authorization directly supports DFARS 252.204-7012 compliance by providing adequate security for Controlled Unclassified Information (CUI) processing within a government-authorized cloud environment. The platform satisfies DFARS 252.239-7010 cloud computing requirements through its AWS GovCloud deployment and continuous monitoring program. For NIST 800-171 compliance, the system implements required control families including Access Control (AC) through role-based permissions and multi-factor authentication, System and Communications Protection (SC) via encryption in transit and at rest using FIPS 140-2 validated modules, and Audit and Accountability (AU) through comprehensive logging and monitoring capabilities. The platform supports CMMC Level 2 requirements across Access Control (AC), System Security (SS), and Situational Awareness (SA) domains by providing centralized identity management, continuous vulnerability scanning, and real-time security monitoring. Organizations using Verint Government Cloud can cite the FedRAMP authorization as evidence of implemented security controls, reducing assessment scope and demonstrating due diligence in cloud service provider selection for CMMC assessments.
Defense Contractor Use Case
Defense contractors use Verint Government for customer engagement analytics and workforce optimization, particularly in help desk and support operations serving government clients.
Related Products
More CRM & Sales Products
Frequently Asked Questions
What is the FedRAMP authorization level for Verint Government Cloud?
Verint Government Cloud is authorized at the FedRAMP Moderate impact level, with authorization granted on 2020-07-10 sponsored by DHS. The FedRAMP Moderate baseline includes approximately 325 security controls covering confidentiality, integrity, and availability.
Can defense contractors use Verint Government Cloud for CUI?
Verint Government Cloud is authorized at the FedRAMP Moderate baseline. While FedRAMP Moderate covers a broad range of government data, defense contractors handling CUI should carefully evaluate whether Moderate controls meet their specific DFARS 252.204-7012 and NIST 800-171 requirements. Some CUI categories may require FedRAMP High authorization depending on the sensitivity of the data and contract requirements.
How does Verint Government Cloud pricing compare to commercial?
Verint Government Cloud government pricing is typically negotiated on an enterprise basis and may differ from commercial list prices. Government and defense contractor pricing often includes compliance overhead that can make it 15-30% higher than commercial equivalents. However, volume discounts, GSA Schedule pricing, and multi-year commitments can help offset these costs. Contact Verint directly or check GSA Advantage for current government pricing.
Browse All FedRAMP Authorized Tools
Search and filter 80+ FedRAMP authorized products for your defense contracting needs.
Open FedRAMP FinderGet a defensible CUI architecture
This Verint Government Cloud FedRAMP profile flags the gaps. The next step is a compliance architecture review where we map your data flows to FedRAMP-authorized alternatives and CMMC-aligned controls.
Schedule architecture reviewRelated: how much CMMC certification costs — DoD’s own priced figures