Verint Government Cloud
by Verint
Impact Level
Moderate
Status
Authorized
Pricing
enterprise
Authorization Date: July 10, 2020 | Sponsoring Agency: DHS
Overview
Verint Government Cloud provides FedRAMP Moderate authorized customer engagement and workforce optimization solutions for government organizations. It offers voice of the customer analytics, quality management, and workforce management tools. The platform helps government-facing organizations improve citizen and customer experience.
Key Features
Defense Contractor Use Case
Defense contractors use Verint Government for customer engagement analytics and workforce optimization, particularly in help desk and support operations serving government clients.
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Frequently Asked Questions
What is the FedRAMP authorization level for Verint Government Cloud?
Verint Government Cloud is authorized at the FedRAMP Moderate impact level, with authorization granted on 2020-07-10 sponsored by DHS. The FedRAMP Moderate baseline includes approximately 325 security controls covering confidentiality, integrity, and availability.
Can defense contractors use Verint Government Cloud for CUI?
Verint Government Cloud is authorized at the FedRAMP Moderate baseline. While FedRAMP Moderate covers a broad range of government data, defense contractors handling CUI should carefully evaluate whether Moderate controls meet their specific DFARS 252.204-7012 and NIST 800-171 requirements. Some CUI categories may require FedRAMP High authorization depending on the sensitivity of the data and contract requirements.
How does Verint Government Cloud pricing compare to commercial?
Verint Government Cloud government pricing is typically negotiated on an enterprise basis and may differ from commercial list prices. Government and defense contractor pricing often includes compliance overhead that can make it 15-30% higher than commercial equivalents. However, volume discounts, GSA Schedule pricing, and multi-year commitments can help offset these costs. Contact Verint directly or check GSA Advantage for current government pricing.
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