Freshsales
by Freshworks
FedRAMP Status
Not FedRAMP Authorized
Impact Level
N/A
Category
CRM
Overview
Freshsales by Freshworks is a commercial CRM with AI-powered lead scoring and pipeline management. It is not FedRAMP authorized and cannot be used for defense contractor CUI workloads.
CUI Risk Assessment
Not FedRAMP authorized. Using this tool for CUI creates compliance violations under NIST 800-171 and DFARS 252.204-7012.
NIST 800-171 Violations
Using Freshsales for CUI without FedRAMP authorization may violate these NIST 800-171 controls:
FedRAMP Compliant Alternatives
Frequently Asked Questions
Is Freshsales FedRAMP authorized?
No. Freshsales and its parent company Freshworks do not hold FedRAMP authorization for any of their products.
Can I use Freshsales with CUI?
No. Freshsales does not meet FedRAMP or NIST 800-171 requirements. CUI must be handled in a FedRAMP authorized CRM.
What is a compliant alternative to Freshsales?
Salesforce Government Cloud and Dynamics 365 GCC High are FedRAMP High authorized CRM platforms appropriate for CUI environments.
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