Not CUI Compliant
4 NIST 800-171 gaps detected. Not FedRAMP authorized. Using this tool for CUI creates compliance violations under NIST 800-171 and DFARS 252.204-7012.
SugarCRM
by SugarCRM
FedRAMP Status
Not FedRAMP Authorized
Impact Level
N/A
Category
CRM
Overview
SugarCRM is a commercial CRM platform offering sales automation and customer experience tools. It does not hold FedRAMP authorization and is not suitable for environments handling CUI.
CUI Risk Assessment
Not FedRAMP authorized. Using this tool for CUI creates compliance violations under NIST 800-171 and DFARS 252.204-7012.
Deployment & Architecture
Deployment Model: Cloud SaaS (vendor-hosted)
SugarCRM has no FedRAMP authorization on record. DFARS 252.204-7012(b)(2)(ii)(D) requires an external cloud service provider to meet security requirements equivalent to the FedRAMP Moderate baseline — an authorization is the straightforward way to show that, but it is not the only one. Without one, the burden is on you to establish, document, and defend equivalency, and to meet the clause's incident-reporting and media-preservation obligations. Most contractors find an authorized alternative cheaper than carrying that burden.
Migration Checklist
- 1ISSO: Conduct immediate CUI data discovery scan across all SugarCRM instances (Week 1)
- 2Contracts Officer: Verify contract clauses requiring FedRAMP-authorized tools (Week 1)
- 3ISSO: Issue formal cease-use directive for CUI processing in SugarCRM (Week 1)
- 4Sysadmin: Export all customer data using SugarCRM APIs with CUI classification tags (Week 2)
- 5ISSO: Procure FedRAMP-authorized CRM replacement (Salesforce GCC or Dynamics 365 GCC High) (Week 3-4)
- 6Sysadmin: Configure new CRM platform with CMMC Level 2 security controls (Week 5-8)
- 7ISSO: Update SSP and authorization boundary documentation removing SugarCRM (Week 6)
- 8Training Lead: Conduct user training on CUI handling in new CRM platform (Week 9-10)
NIST 800-171 Violations
Using SugarCRM for CUI without FedRAMP authorization may violate these NIST 800-171 controls:
Need a CUI-Compliant Alternative?
SugarCRM has 4 NIST 800-171 gaps. Get real-time alerts when compliant alternatives launch, plus AI-matched contract opportunities.
FedRAMP Compliant Alternatives
Related Compliance Assessments
Frequently Asked Questions
Is SugarCRM FedRAMP authorized?
No. SugarCRM is not listed on the FedRAMP Marketplace and does not hold any FedRAMP authorization.
Can I use SugarCRM with CUI?
No. SugarCRM lacks FedRAMP authorization and does not meet NIST 800-171 requirements for CUI processing and storage.
What is a compliant alternative to SugarCRM?
Salesforce Government Cloud and Dynamics 365 GCC High are FedRAMP High authorized CRM alternatives for defense contractors.
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Schedule architecture reviewRelated: how much CMMC certification costs — DoD’s own priced figures