SugarCRM
by SugarCRM
FedRAMP Status
Not FedRAMP Authorized
Impact Level
N/A
Category
CRM
Overview
SugarCRM is a commercial CRM platform offering sales automation and customer experience tools. It does not hold FedRAMP authorization and is not suitable for environments handling CUI.
CUI Risk Assessment
Not FedRAMP authorized. Using this tool for CUI creates compliance violations under NIST 800-171 and DFARS 252.204-7012.
NIST 800-171 Violations
Using SugarCRM for CUI without FedRAMP authorization may violate these NIST 800-171 controls:
FedRAMP Compliant Alternatives
Frequently Asked Questions
Is SugarCRM FedRAMP authorized?
No. SugarCRM is not listed on the FedRAMP Marketplace and does not hold any FedRAMP authorization.
Can I use SugarCRM with CUI?
No. SugarCRM lacks FedRAMP authorization and does not meet NIST 800-171 requirements for CUI processing and storage.
What is a compliant alternative to SugarCRM?
Salesforce Government Cloud and Dynamics 365 GCC High are FedRAMP High authorized CRM alternatives for defense contractors.
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