Zoho CRM
by Zoho
FedRAMP Status
Not FedRAMP Authorized
Impact Level
N/A
Category
CRM
Overview
Zoho CRM is a commercial customer relationship management platform offering sales automation and analytics. It lacks FedRAMP authorization and cannot be used for CUI workloads.
CUI Risk Assessment
Not FedRAMP authorized. Using this tool for CUI creates compliance violations under NIST 800-171 and DFARS 252.204-7012.
NIST 800-171 Violations
Using Zoho CRM for CUI without FedRAMP authorization may violate these NIST 800-171 controls:
FedRAMP Compliant Alternatives
Frequently Asked Questions
Is Zoho CRM FedRAMP authorized?
No. Zoho CRM does not hold a FedRAMP authorization and is not listed on the FedRAMP Marketplace.
Can I use Zoho CRM with CUI?
No. Zoho CRM is not authorized for CUI. Defense contractors must use a FedRAMP authorized CRM such as Salesforce Government Cloud or Dynamics 365 GCC High.
What is a compliant alternative to Zoho CRM?
Salesforce Government Cloud (FedRAMP High) and Microsoft Dynamics 365 GCC High (FedRAMP High) are compliant CRM alternatives approved for CUI.
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