FedRAMP Authorized — High Impact
Salesforce Government Cloud by Salesforce. 6 compliance features verified.
Salesforce Government Cloud
by Salesforce
Impact Level
High
Status
Authorized
Pricing
enterprise
Authorization Date: December 10, 2019 | Sponsoring Agency: DoD
Overview
Salesforce Government Cloud is a FedRAMP High authorized CRM platform purpose-built for government agencies and defense contractors. It provides sales, service, and platform capabilities within an isolated government boundary. The platform supports mission-critical citizen engagement and contractor relationship management.
Key Features
Certifications & Authorizations
Deployment Options
NIST 800-171 Compliance Coverage
How to Procure Salesforce Government Cloud for Defense Contracts
Salesforce Government Cloud is available through GSA MAS Contract 47QSWA18D00B6 and SEWP V. Government pricing includes significant discounts from commercial rates, typically 15-25% below standard Salesforce pricing. Contracting officers must verify the Authorization Boundary includes all required Salesforce services (Sales Cloud, Service Cloud, Platform) and any connected applications like MuleSoft or Tableau Government Cloud. The SSP must document data flow between Salesforce Government Cloud and other systems in your environment. Key approval items include: data residency requirements (US persons only), encryption in transit/at rest validation, and third-party integrations within the authorization boundary. Typical procurement timeline is 90-120 days including security review, ATO documentation, and contract execution. For CMMC Level 2 assessment, include Salesforce Government Cloud in your assessment boundary if it processes CUI. Document the shared responsibility model where Salesforce maintains infrastructure security (AWS GovCloud) while your organization manages user access controls, data classification, and application-level security configurations. Ensure your CMMC boundary documentation clearly delineates which NIST 800-171 controls are inherited versus customer-implemented.
Compliance Cross-References
Salesforce Government Cloud directly supports DFARS 252.204-7012 compliance by providing adequate security for CUI through its FedRAMP High authorization and DoD IL4 approval. For DFARS 252.239-7010 cloud services, the platform meets all required security controls including encryption, access controls, and incident response capabilities. NIST 800-171 control families are addressed as follows: Access Control (AC) through role-based permissions and MFA requirements; System and Communications Protection (SC) via encryption and boundary protection; Audit and Accountability (AU) through comprehensive logging and monitoring. For CMMC Level 2, Salesforce Government Cloud supports Access Control (AC), Audit and Accountability (AU), Configuration Management (CM), and System and Communications Protection (SC) domains through inherited controls. The DoD Cloud Computing SRG Impact Level 4 authorization ensures the platform meets DoD-specific requirements for cloud services processing controlled unclassified information, including enhanced monitoring, incident response, and personnel security requirements.
Defense Contractor Use Case
Defense contractors use Salesforce Government Cloud for managing government customer relationships, tracking opportunities in the federal pipeline, and automating capture management workflows.
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Frequently Asked Questions
What is the FedRAMP authorization level for Salesforce Government Cloud?
Salesforce Government Cloud is authorized at the FedRAMP High impact level, with authorization granted on 2019-12-10 sponsored by DoD. The FedRAMP High baseline includes approximately 421 security controls and is the most rigorous authorization level.
Can defense contractors use Salesforce Government Cloud for CUI?
Yes, Salesforce Government Cloud is authorized at the FedRAMP High baseline, which is suitable for protecting CUI. Defense contractors can use this platform for processing, storing, and transmitting CUI in compliance with NIST 800-171 and DFARS 252.204-7012 requirements. The High baseline provides the most comprehensive set of security controls for cloud services.
How does Salesforce Government Cloud pricing compare to commercial?
Salesforce Government Cloud government pricing is typically negotiated on an enterprise basis and may differ from commercial list prices. Government and defense contractor pricing often includes compliance overhead that can make it 15-30% higher than commercial equivalents. However, volume discounts, GSA Schedule pricing, and multi-year commitments can help offset these costs. Contact Salesforce directly or check GSA Advantage for current government pricing.
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