FedRAMP Authorized — High Impact
ServiceNow Government Cloud by ServiceNow. 6 compliance features verified.
ServiceNow Government Cloud
by ServiceNow
Impact Level
High
Status
Authorized
Pricing
enterprise
Authorization Date: October 5, 2020 | Sponsoring Agency: DoD
Overview
ServiceNow Government Cloud is a FedRAMP High authorized IT service management and digital workflow platform for government organizations. It provides ITSM, ITOM, security operations, and governance risk and compliance modules. The platform automates government workflows and service delivery.
Key Features
Certifications & Authorizations
Deployment Options
NIST 800-171 Compliance Coverage
How to Procure ServiceNow Government Cloud for Defense Contracts
ServiceNow Government Cloud is available through GSA Multiple Award Schedule (MAS) under SIN 518210C (IT Professional Services) and SIN 54151S (Cloud Computing Services). The platform is also procurable via SEWP V Group A and CIO-SP3 Small Business vehicles. Government pricing includes significant discounts from commercial rates, typically 15-25% below list price for multi-year commitments. Contracting officers must review the ServiceNow FedRAMP High ATO package, including the System Security Plan (SSP), Security Assessment Report (SAR), and Plan of Action & Milestones (POA&M). The authorization boundary encompasses the complete ServiceNow platform stack including ITSM, ITOM, SecOps, and GRC modules within AWS GovCloud infrastructure. Key approval requirements include: Data Location Certificate confirming US-only storage, encryption key management documentation, and incident response procedures. Typical procurement timeline spans 4-6 months including requirements definition, vendor selection, security review, and ATO inheritance documentation. For CMMC assessment boundaries, clearly define ServiceNow as a cloud service provider (CSP) handling CUI, document data flow diagrams showing information ingress/egress, and ensure proper contractual language requiring CMMC compliance inheritance from ServiceNow's existing certifications.
Compliance Cross-References
ServiceNow Government Cloud's FedRAMP High authorization directly satisfies DFARS 252.204-7012 requirements for adequate security of covered defense information through implementation of NIST 800-171 controls. The platform addresses DFARS 252.239-7010 cloud computing requirements via its FedRAMP authorization and continuous monitoring program. Critical NIST 800-171 control families are implemented including: Access Control (AC) through role-based access controls and multi-factor authentication; System and Communications Protection (SC) via encryption in transit/at rest and boundary protection; and Audit and Accountability (AU) through comprehensive logging and monitoring. For CMMC Level 2 compliance, ServiceNow supports Access Control, Configuration Management, Identification and Authentication, Media Protection, Personnel Security, Physical Protection, Risk Assessment, Security Assessment, and System and Communications Protection domains. The DoD Cloud Computing SRG Impact Level 4 requirements are met through the platform's implementation of 325+ security controls, including advanced threat protection, continuous monitoring, and incident response capabilities within the AWS GovCloud infrastructure.
Defense Contractor Use Case
Defense contractors use ServiceNow Government Cloud for IT service management, security incident response, and automating governance, risk, and compliance workflows required by CMMC and NIST frameworks.
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Frequently Asked Questions
What is the FedRAMP authorization level for ServiceNow Government Cloud?
ServiceNow Government Cloud is authorized at the FedRAMP High impact level, with authorization granted on 2020-10-05 sponsored by DoD. The FedRAMP High baseline includes approximately 421 security controls and is the most rigorous authorization level.
Can defense contractors use ServiceNow Government Cloud for CUI?
Yes, ServiceNow Government Cloud is authorized at the FedRAMP High baseline, which is suitable for protecting CUI. Defense contractors can use this platform for processing, storing, and transmitting CUI in compliance with NIST 800-171 and DFARS 252.204-7012 requirements. The High baseline provides the most comprehensive set of security controls for cloud services.
How does ServiceNow Government Cloud pricing compare to commercial?
ServiceNow Government Cloud government pricing is typically negotiated on an enterprise basis and may differ from commercial list prices. Government and defense contractor pricing often includes compliance overhead that can make it 15-30% higher than commercial equivalents. However, volume discounts, GSA Schedule pricing, and multi-year commitments can help offset these costs. Contact ServiceNow directly or check GSA Advantage for current government pricing.
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Open FedRAMP FinderGet a defensible CUI architecture
This ServiceNow Government Cloud FedRAMP profile flags the gaps. The next step is a compliance architecture review where we map your data flows to FedRAMP-authorized alternatives and CMMC-aligned controls.
Schedule architecture reviewRelated: how much CMMC certification costs — DoD’s own priced figures